ppkok's Privacy Policy — Your information is safe with us

1.1 "Platform" means

ppkok's website, mobile application, and all associated digital services that provide users with online gaming, casino, and sports betting facilities.

1.2 "Personal Information" means

Any information that can directly or indirectly identify a specific individual. This includes:

• Full name, address, date of birth, and national identity card number
• Mobile number and email address
• Financial information such as bKash, Nagad, or bank account details
• IP address, device identifiers, and browsing logs

1.3 Applicability of this Policy

This privacy policy applies to all registered and unregistered users of the ppkok platform — those who visit or use the platform from Bangladesh. This Policy is consistent with our terms and conditions, and both documents together form a complete agreement.

2.1 Information Provided Directly

When you create an account on ppkok, manage transactions, or contact the support team, you provide the following information:

• Full name and date of birth (for age verification)
• Valid mobile number and email address
• KYC documents required for identity verification
• Payment account details (bKash, Nagad, Rocket, or bank account)
• Details of communications with customer support

2.2 Automatically Collected Information

The following information is collected automatically while using the platform:

• IP address and approximate location
• Device type, operating system, and browser version
• Login time, session duration, and pages visited on the platform
• Gaming activity logs and betting history
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third-party sources, such as:

• KYC verification data from identity verification agencies
• Information from fraud prevention and risk assessment service providers
• Transaction confirmation data from payment processors

4.1 Payment Processors

Financial information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions. These organizations are governed by their own privacy policies and use the information only for the purpose of processing transactions.

4.2 Identity Verification Services

To meet regulatory requirements, accredited third-party identity verification agencies may be engaged in the KYC process. These agencies follow strict data protection standards.

4.3 Technology and Service Providers

Limited information may be shared with cloud hosting, cybersecurity, and analytics service providers required to operate the platform. All such providers are bound by confidentiality agreements with ppkok.

4.4 Legal Obligations

It may be necessary to provide information to authorities pursuant to court orders, government directives, or legal processes. In such cases we follow legal guidelines appropriately.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. ppkok uses the following types of cookies:

• Essential cookies: For operating the basic functions of the platform, such as maintaining login sessions.
• Functional cookies: For remembering your preferences and settings, such as language selection.
• Analytics cookies: For collecting anonymous statistics to understand how the platform is used.
• Security cookies: For fraud detection and account protection.

5.2 Managing Cookies

You can disable or delete cookies through your browser settings. Please note, however, that disabling essential cookies may cause some features of the platform to not work properly. Most modern browsers have cookie management options in the "Settings" or "Privacy" menu.

6.1 Data Security Methods

ppkok takes industry-standard technical and organizational measures to protect your information:

• All data transmissions secured by SSL/TLS encryption
• Sensitive information stored in encrypted format
• Firewall and access control systems to prevent unauthorized access
• Regular security audits and vulnerability assessments
• Data protection training and awareness programs for staff

6.2 Data Retention Period

Your information is retained according to the following guidelines:

• Active account data is retained for as long as the account remains active
• After an account is closed, financial transaction records are kept for a defined period as required by law
• Anonymous analytics data is deleted or aggregated over time
• Some information may need to be retained for a longer period for legal or regulatory reasons

6.3 Response to a Data Breach

In the event of a data security breach, ppkok follows a rapid response plan. Affected users will be notified as quickly as possible and necessary protective measures will be taken. We will work in coordination with our authorities and partners to bring the situation under control.

8.1 Age Restriction

ppkok is a platform for adults only. Only individuals aged 21 or above may register and participate on this platform.

8.2 Age Verification Process

ppkok takes steps to verify age at the time of registration. As part of the KYC process, identity documents and date of birth information are verified. If we become aware that a minor has created an account, that account will be immediately closed and the associated information will be securely deleted.

8.3 Collection of Minors' Information is Prohibited

ppkok does not knowingly collect information from any individual under the age of 21. If a minor's information has been collected inadvertently, it will be deleted immediately upon request from a parent or legal guardian.

9.1 Right to Update

ppkok reserves the right to change, add to, or remove this privacy policy at any time in response to business changes, legal requirements, or improvements to the service.

9.2 Notification of Changes

For significant changes, we will notify users in the following ways:

• Displaying a notice on the platform
• Sending a notification to the registered email address
• Updating the "Last Updated" date at the top of this page

If you continue to use the platform after changes have been made, you will be considered to have given your consent to the new policy.

9.3 Previous Versions

To request a copy of a previous version of this policy, contact us at [email protected]. We maintain records of previous versions to the best of our ability.

10.1 Privacy-Related Requests

If you have any questions about this privacy policy or wish to exercise your rights, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali through the platform

10.2 Complaints Process

If you have a complaint about how your information is handled, please first inform our support team directly. We take every complaint seriously and will endeavour to provide a written response within a reasonable time.